What Our Customers Are Saying
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Darren Tharp
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The staff was courteous and helpful in answering all my questions without being overly aggressive in trying to make a sale. They even took the time to move a couple of bikes in different colors out to the sunny areas to help me decide on what color Id prefer.
Kenny Morris -
Jerry and Chris were excellent to deal with. A little crazy, but in a good way. They went out of their way to make my experience at Outlaw Harley a good one. Thanks Guys. I love my new Road Glide
Steve Young -
I'm so excited! Brian and Chris were awesome, the whole staff was. Great store and staff!
Shannon Follis -
I've purchased six different HD's over the years in the KC metro area and Outlaw just blew away the competition in every category! Part of the fun was Jerry Lynch, sales professional extradanoire! Jerry actually sold me a 2012 back in the day, so it was fun to catch up with him again. Next, was the tall order we had on parts from our trade ins. (yes two- HD's -as my bride is also an avid rider) Robert and Kenny in parts & service helped work on our list of goodies that would move over to the new 2020's and then offered suggestions on improvements.
The parts swap was a few days of labor and Johhny- the master tech does all our work, so it was quite the task. We've actually followed him to Outlaw from his former shop. All through the process we received phone updates or texts to let us know status or if they ran into anything not planned.
Dylan was our finance guy and he stayed really late (along with the rest of the crew) to wrap it all up in an evening. It was great learning that he's the next generation of the Worth family carrying on the legacy his grandfather started in Kansas City! If you're wondering where to go for HD parts, a new or used HD, or motorclothes in the KC metro- Outlaw will take care of you and exceed your expectations!
UPDATE!!- Repeat customer! Outlaw was given a tall order on this go around. Their team had this accomplished overnight. Jerry again was our go to. Jen in finance was fantastic. Parts & motor clothes assisted with all the add ons. SERVICE= Bikes have been in for the 1k service & a few tweaks. - Johnny is our go to Master tech and we always ask for him to work on our bikes. Shawn picked up a bike from our home on this last service & went above and beyond to even ask if he could bring a package into our garage from the front door that UPS had just delivered!Michael Rodriguez -
Just needed a new hat after my wreck decent selection, customer service is always top notch and one u been here a couple times and u are respectful then u are family
Troy Muse -
A.J. Was my salesman great guy to do Buisness with he was patient and explained the difference between the bikes didnt Preassure me at all very down to earth and very cool guy to talk to. I recommend him to anyone this was my first Harley buying experience and he definitely sold me on not just Harleys but he sold me on being a repeat Outlaw Harley customer!! Kyle was a very good guy to deal with he took the time to explain all the different things on the paperwork and what was all offered to me
Eric Woltering -
Amazing team love my new bike!!
Jennifer Kripps -
AJ made my experience fun and easy guy to do business with Dillon was a great sales manager for helping out on a few things with my Harley great guys all around
Levi Lee -
Traveling through town to Sturgis, we had a motorcycle accident in front of the store. The staff went completely above and beyond to look after us and our motorcycles. Repaired the damage to get my brother back on the road, while looking after my bike. Can't thank them enough for their unselfish generosity. Highly recommend this shop.
Pedro Pena -
Thank you everyone. Made us feel completely welcome. Went over and beyound helping with purchasing T-shirts.
Thank you " MACE " for welcoming these Philly boys to your Playground.Bronson Lamplugh -
The customer service at this dealership is far unsurpassed in my book. The salesmen that I dealt with were absolutely top of the line. No BS just outright great guys to deal with. They got me a great deal and gave me a good value on my trade. Thank you guys again.
Curtis Higby -
New to the area and needed a fuel regulator so went to outlaw since they are like 15 minutes away. This is what hd dealerships should strive to be. I usually avoid hd dealerships as they are only looking for ther guys buying new bikes or paying someone to work on their bike. Not guys like me who do everything themselves. The guys in parts were great, helpful and nice. Went back to get some shirts for friends back home and the lady in clothes was just as nice. Think i finally found a dealership i will actually want to go back to. Thanks for the experience.
hank ohler -
They were great and easy to with. They went above and beyond to get my deal done on my new bike.
Evert Martinez -
Went shopping for a purse today. The girls were awesome. Definitely will be back. Great job.
Mary Manning -
Just picked up our bike from the Outlaw service team and can feel the difference. Thanks again for the great service and work.Just had a great experience with the parts department-needed two tiny springs to complete an installthey saved the day and found what I needed with no hassle. Much appreciated!
David Halboth -
I wanted to thank tatum! We wanted some tshirts specifically from your store but we live in Illinois. I had contacted the store and found her to be exceptionally helpful. We collect shirts from locations we have been to and unfortunately the store was closed, however when i contacted them she was incredibly helpful and prompt in assisting us. A fantastic representative of this business.
Tammy Troutt -
The best experience I've ever had buying a vehicle of any kind. Karl treated me like he'd known me for years and his enthusiasm for the bikes was contagious. He made a tremendous effort to get us to a point where our numbers matched up, and I was very happy with the outcome. Shout out to Kyle on the business side for making that process smooth and painless. If you're in the market for a Harley, stop by Outlaw and ask for Karl. You will be glad you did.
Cory Johnson -
On a recent road trip of 4300 miles, I pulled into Outlaw Harley Davidson to have a 5000 mile service. Though the Service Department was full of bikes and the employees were scrambling to get caught up, they found time to squeeze my 2015 Ultra Limited in for the service.
I was treated fairly and like a member of their family. While waiting for my bike, I shopped in clothing and experienced the same professionalism as in service.
Being treated like I was is why I choose to ride Harley Davidson. It is a lifestyle not an experience. Well done Outlaw Team, I will stop in on my next trip.
Born To Ride,
James Davis
GeorgiaJames Davis -
Great small dealership. Good atmosphere. Really stepped it up since the name change
Danny Bland -
We originally went there to exchange a t-shirt my husband had previously bought for me. It was Saturday, June 24, 2023. We rode our 1999 Soft-tail Harley, color: "Pull ME Over Red."
It was a great day for a ride. We went there and looked at used bikes,m then we went in and exchanged my t-shirt.
On Saturday mornings they sell food, have a band, set the bikes out for all to see. It's really nice.Teresa Teri Jo Robinson -
Awesome Harley dealership! Always a good experience. Great staff!
Keith Donovan -
Free good, kind people, lots of bikes. Taking care of customers and cross-country riders like us!
Jo Beliles -
Outlaw - Harley Davidson Missouri is the best miss Carson very friendly in the clothing department make sure to go and see her when you stop by
EUGENE BROWN -
Outlaw is my place to go for my bike needs, whether it's at the service dept, or parts counter. They have a great sales team that listen to your needs and don't pressure you, and very helpful after making that bike purchase. We love the Harley's and hash browns when they have them and look forward to going again in the future. Go see AJ if you want to make a bike purchase, he will take care of you. Thank you Outlaw Harley Davidson for superior customer service. Thank you Scott in service, and all the girls at clothing counter. Outlaw rocks.
Timothy Owings -
Bought my first bike today. They really did their best to make this a great experience. Thanks Billy, Payton,Jennifer,Wally and all the rest who really helped. You guys rock!
William Mort -
Look i can't say enough about this place. Robert(i believe that's his name) came to my rescue jn a huge way. Traveling through KC bike went down & without any hesitation me got me in and back on the road.
reddwho1 -
I am very happy with this location ... I have had 2 tires replaced along with a headlight and breaks ... Kyle in the service dept did an amazing job at selecting tires for my motorcycle .. will be returning
Jim Reece -
I have bought multiple bikes from outlaw and each time the experience is better than the last, shout out to Kyle and Paton and the service shop for the hook up! Always appreciated the whole Outlaw crew!
Chris Carlson -
Lots of colorful motorcycles! Really enjoyed our time. All the staff are so nice and attentive. Terrific motor clothes special sales. Great inventory all the way around. Everything is so clean and organized!!!
Brenda Streit -
Stopped in to look at new helmets. Sales lady was very helpful. Stayed with me through the entire process. Very informative. I bought a helmet that I am very happy with.
Steven King -
Thanks Justin for helping me find the chrome engine bolts for my 2013 Street. These items were actually obsolete but you didn't give up, worked with your other guys, and found a set on your back shelf! Really appreciate it!
Patrick Cassidy -
First time Harley owner. (Bought used from a friend) was having some issues, went into the store. Talked to Robert in parts and Kelly in service, both were awesome in helping with my situation! They both genuinely cared about getting me back on the road! Outlaw has earned my business in the future for sure!
Anthony Pennington -
What a great experience! Salesman Jerry Lynch (whom we had made several previous Harley purchases through) and Sales Manager Sam were great work with! We travelled 145 miles each way just to make this purchase and it was well worth the drive.Everyone was very attentive and the entire purchase process was truly class act.Hats off to the parts department for rapidly gathering all accessories we wanted as part of package. Their inventory obviously is well equipped.Mike and Cheryl Titus
Michael Titus -
This is the second time I have bought a Harley from them. Peyton was my salesman both times. What I like about Peyton is he listened to what I wanted. I also had Sean in finance help me. He made it a quick and easy process a pleasant experience. would recommend going here to anyone. The whole entire staff are nice and easy to work with. So thank you for everyone at outlaw for everything you all do
Tim Bouton -
Went in for outpatient surgery. An hour later I was on my way. Everybody is more than friendly. Took in almost clean ride and it got washed anyhow. Yah it's more expensive than indy, but my life depends on it.
GlennGlenn Harmon -
These guys have went above and beyond to help me have a good experience in sales, parts, and even the service department. Great group of down to earth guys doing what they can to make things right and keep customers happy. Couldnt ask for more!
Aaron Collins -
I purchased my new bike from Outlaw!! It was a very good experience! Kyle was great! Dylan made us feel comfortable. They both made sure that my husband and kiddo were taken care of through the purchasing process. Staff stayed late, which I truly appreciated. I live about an hour away and came here specifically because of the customer service and always feeling welcomed. My husband bought his bike here as a referral from a couple of riding buddies. If my husband needed anything for his bike, we always made the trip and now that I have my baby we will both continue to do business here! They have our loyalty and we will definitely be continued customers. Cant say enough about this dealership. Lifes short, buy the damn motorcycle! -AS
Leanne Harris -
I went to purchase a gift for a co- workers going away party he rides a Harley. The counter girl was so helpful and patient with me and I arrived there 5 minutes before closing. She never rushed me and she answered all my questions. Big beautiful clean establishment. My coworker loved his Harley gifts. Thanks for staying open late
Rosalind Jackson -
Every experience I've had with Outlaw has been top notch. Every sales two is eager to see if I need help without being overbearing. Today I was looking for some accessories and Scott jumped right in, answered any questions, and got me out the door with my purchase. The girls in apparel are always friendly and service is very thorough and helpful. I greatly appreciate this dealer. This is how all dealers should treat customers!
This experience is an addition to the reasons I tell everyone that the ONLY dealer in KC is Outlaw.
Thank you!Vance Hamilton -
The Outlaw Parts Department, specifically Andy, has worked for 4 solid months to get the parts needed for my bars change. Without guidance from the motor company Andy worked tirelessly week after week until he got the parts I needed.
This experience is an addition to the reasons I tell everyone that the ONLY dealer in KC is Outlaw.
Thank you!Robert Harman -
Went up to listen to the music and ended up walking out with a new bike. The sales staff was amazing. Not once did I feel pressured into my purchase. They made the wife and I feel like family. Definitely would recommend them for your next bike purchase.
Brian Williams -
Can't say enough about this dealership. They really take care of you. From sales and finding the RIGHT bike for you to an excellent service department as well as the parts team. I've bought two Harleys from Outlaw and have been very happy with both.
Barry Powell -
Love this dealership everyone is helpful and awesome aj is a great guy and Justin is always helpful when I need parts
Kyle Zwick -
I have a 07 Road King Classic and I replaced the fuel filter and in the process I bent the float on the fuel gauge and caused it to ready inaccurate. I called and talked to Robert in service and he had me bring it in and they fixed it perfectly. Great job Outlaw service department.
Eddie Gardner -
What I loved was they only called once and texted me once all week, when I was ready I went in and asked for Jerry and we got a bike with no pressure
WILL GATES -
This is where my Husband purchased his bike a few years ago (Jerry was amazing throughout the process & still is the first to greet us when we come in!) we love coming in just to see what's new. Always up for a ride!
Carmelita Woods -
My boyfriend and I went in to look at a heritage soft tail and loved it! PJ was a great guy and helped us out, he was so knowledgeable! The showroom itself is really cool and financing was a breeze! :) we will definitely come back to get some gear too!
Addie Watson -
Big thanks to outlaw Harley-Davidson. For hooking us up and supporting our daughter Hailey Elegant Miss Diamond Girl on the way to Nationals and the great great photo shoot.
Brett Hedrick -
Great HD a lot of good deals on the bikes here too and the staff was really cool
Sanford Joseph -
This is the best dealership I have ever been to. They are always fair with me and Kyle is best sales person I have ever dealt with. He is always in contact but never bugging you never pressured me on tried to push me. Thanks guys for another great experience and another great Harley
Gary W
Outlaw Harley-Davidson is a great place to shop for a bike. They made the process so easy and we're so welcoming and helpful. I'm very thankful for the great new sled that I got. Pop in and see them at outlaw. Ask for Greg or AJ. Both great fellas. Thank you all. I'm enjoying my new bike.